Povezanost organizacijske klime i zadovoljstva zaposlenika poslom: nalazi iz hrvatskih poduzeća
DOI:
https://doi.org/10.15291/oec.4857Ključne riječi:
organizacijska klima, zadovoljstvo zaposlenika poslom, interna komunikacija, utjecaj lideraSažetak
Organizacijska klima (OK) utječe na radni učinak, motivaciju i zadovoljstvo poslom zaposlenika (ZP). To zadovoljstvo rezultat je određenih čimbenika koji utječu na kvalitetu nečijeg radnog života. Povezanost između OK i ZP je složena jer je podložna iskustvima svakog pojedinog zaposlenika i njihovim tumačenjima. Mnoga znanstvena istraživanja sugeriraju da stil vođenja menadžera igra ključnu ulogu u stvaranju ZP. Na temelju glavne i pet pomoćnih hipoteza, ovaj rad analizira razinu povezanosti između OK i ZP zaposlenika u hrvatskim poduzećima. Prvi dio upitnika odnosi se na skup tvrdnji vezanih uz OK. Zadovoljstvo je imalo ulogu zavisne varijable, dok su nezavisne varijable označavale sljedećih pet dimenzija klime: “interna komunikacija”, “struktura poduzeća”, “politika poduzeća”, “mogućnosti napredovanja zaposlenika” i “briga za osobne interese zaposlenika”. Empirijsko istraživanje provedeno je na slučajnom uzorku od 100 zaposlenika srednjih i velikih poduzeća. Rezultati su pokazali da se korelacija između OK i ZP prvenstveno očituje u “internoj komunikaciji”. Dakle, poboljšanje ove dimenzije najviše doprinosi povećanju zadovoljstva zaposlenika poslom u odabranim poduzećima. U ostale četiri dimenzije nije pronađena značajna korelacija. Ispitanici su visoko ocijenili svoje zadovoljstvo poslom i utjecaj nadređenih na odabranih pet dimenzija. Budući da nema dovoljno sličnih empirijskih istraživanja kako u Hrvatskoj tako ni u regiji, dodana vrijednost ovog rada su dobiveni rezultati koji mogu koristiti praktičarima i istraživačima. Tako se mogu bolje osmisliti i provesti radikalne promjene u smislu stvaranja povoljne OK i postizanja ZP. Ipak, relativno mali uzorak ispitanika i demografska neravnoteža ograničili su donošenje općih zaključaka. U budućim istraživanjima autori mogu razmotriti neke druge statističke testove i dublje istražiti odnos između različitih vrsta OK i pojedinih industrija, odnosno djelatnosti.
Reference
Abgozo, G.K., Owusu, I.S., Hoedoafia, M.A. & Atakorah, Y.B. (2017). The Effect of Work Environment on Job Satisfaction: Evidence from the Banking Sector in Ghana. Journal of Human Resource Management, 5(1), 2331-0707. DOI: 10.11648/j.jhrm.20170501.12
Adeniji, A.A. (2011). OC as a Predictor of Employee Job Satisfaction: Evidence from Covenant University. Business Intelligence Journal, 4(1), 151-166.
Ahmad, K.Z., Jasimuddin, S.M. & Kee, W.L. (2018). OC and job satisfaction: do employees’ personalities matter? Management Decision, 56(2), 421-440. DOI:10.1108/MD-10-2016-0713
Aishwarya, B. & Ramasundaram, G. (2012). A study on interference of work-life conflict between OC and job satisfaction of women employees in information technology sector. Asia-Pacific Journal of Management Research and Innovation, 8(3), 351-360. http://dx.doi.org&10.1177/2319510X1200800315
Ali, M. & Jung, H. J. (2017). CSR and the workplace attitudes of irregular employees: The case of subcontracted workers in Korea. Business Ethics, A European Review, 26(2), 130-146. DOI:10.1111/beer.12146
Ali, A. & Patnaik, B. (2014). Influence of OC and Organizational Culture on Managerial Effectiveness: An Inquisitive Study. The Carrington Rand Journal of Social Sciences, 1, 1-20.
Aminu, Z. (2021). Organizational Climate and Employee Job Satisfaction in British American Tobacco, Abuja. Baze University. Afribary. Retrieved from https://afribary.com&works&organizational-climate-and-employee-job-satisfaction-in-british-american-tobacco-abuja
Babšek, M., Kovač, P. & Tomaževič, N. (2024). Organizational climate and employee satisfaction following the reform of social services: lessons from Slovenia. Dynamic Relationships Management Journal, 13(2), 55‐70 DOI: 10.17708/DRMJ.2024.v13n02a04
Bowling, N., Eschleman, K. & Wang, Q. (2010). A Meta-Analytic Examination of the Relationship Between Job Satisfaction and Subjective Well-Being. Journal of Occupational and Organizational Psychology, 83(4), 915 - 934. DOI:10.1348/096317909X478557
Burton, R. M., DeSanctis, G. & Obel, B. (2012). Organizational Design - A Step-by-Step Approach. Cambridge University Press.
Cartwright, S. & Holmes, N. (2006). The meaning of work: The challenge of regaining employee engagement and reducing cynicism. Human Resource Management Review, 16(2), 199-208. DOI: https://doi.org/10.1016/j.hrmr.2006.03.012
Castro, M. L. & Martins, N. (2010). The relationship between organisational climate and employee satisfaction in a South African information and technology organisation. Journal of Industrial Psychology 36(1), 1-9. https://doi.org/10.4102/sajip.v36i1.800
Chatterjee, S., Chaudhuri, R., Vrontis, D., Mahto, R.V. & Kraus, S., 2023. Global talent management by multinational enterprises post‐COVID‐19: The role of enterprise social networking and senior leadership. Thunderbird International Business Review, 65(1), 77-88.
Chiang Vega, M. M., Gomez-Fuentealba, N. M. & Hidalgo Ortiz, J. P. (2021). Effect of job satisfaction and confidence on the OC, through structural equations. Retos-revista de ciencias de la administracion y economia, 11(22), 347-362. DOI:10.17163/ret.n22.2021.10
Cisco (2020). The future of Secure Remote Work Report. https://www.cisco.com/site/us/en/products/security/index.html
Combrink, A. J. (2004). The Validation of an OC Questionnaire in a Corporate Pharmacy Group. International Journal for Quality in Health, 12, 788-810.
Coronel, J., Ayay, G. & Milla, M. (2020). OC, job satisfaction and administrative management in the support bodies of a public university. Revista de la Universidad del Zulia, 11(3), 52-70. DOI:10.17163/ret.n22.2021.10
Croatian Accounting Act (2023). Zakon o računovodstvu. Zagreb: NN 85&24.
Cygler, J., Sroka, W., Solesvik, M. & Dębkowska, K. (2018). Benefits and drawbacks of coopetition: The roles of scope and durability in coopetitive relationships. Sustainability, 10(8), 1-24. https://doi.org&10.3390/su10082688
Deloitte (2020). The digital workplace: Think, share, do. https://www.mebebot.com&wp-content/uploads/2021/06/The_digital_workplace.pdf
Dulay, S., Karadağ, E. & Çakmak, E. (2015). The Effect of Leadership on OC. In Karadağ, E. (Ed.), Leadership and Organizational Outcomes (pp. 123-141). Springer International Publishing.
Dutta, S., Thomas, A. and Khatri, P. (2025). Disruptive Technology in Human Resource Management. Taylor & Francis.
Đorđević, B., Milanović, S. & Stanković, J. (2021). The influence of communication satisfaction on job satisfaction-the case of employees in the Republic of Serbia. Ekonomski horizonti, 23(2), 173-187. DOI: 10.5937/EKONHOR2102173D
Fina (2024). The business performance results of entrepreneurs in the year 2023 (Rezultati poslovanja poduzetnika u 2023. Godini). https://www.fina.hr&novosti&rezultati-poslovanja-poduzetnika-u-2023.-godini-razvrstani-po-velicini
FitzPatrick, L. & Valskov, K. (2014). Internal Communications: A Manual for Practitioners. (1st ed.). Kogan Page.
Gholam, A. A., Mehrpour, M. & Nikooravesh, A. (2016). Organizational Structure. Procedia - Social and Behavioral Sciences (230), 455-462. https://doi.org/10.1016/j.sbspro.2016.09.057
Grobelna, K. (2023). The impact of the organizational climate on the motivation and efficiency of agile development teams - results of preliminary research. Organization and management, 87, 69-82. DOI: 10.21008/j.0239-9415.2023.087.04
Haddad, E. (2024). Leveraging social media, big data, and smart technologies for intercultural communication and effective leadership: Empirical study at the Ministry of Digital Economy and Entrepreneurship. International Journal of Data and Network Science, 8(2), 857-870.
Hoppock, R. (1935). Job satisfaction. New York: Harper.
Horvat, J. & Mijoč, J. (2019). Istraživački SPaSS. Zagreb: Naklada Ljevak.
Hoy, W.K. & Miskel, C.G. (2010). Egitim yonetimi (Cev. Edt. S. Turan). Ankara: Nobel.
Hussainy, S.S. (2022). Organizational climate: from literature review to agenda ahead. International Journal of Engineering Technologies and Management Research, 9(1), 44-62. DOI: 10.29121/ijetmr.v9.i1.2022.1107
James, L.R., McNeil, P.K., Minton, M.K., Wright, M.A. & Kim, K. (2008). Organizational and psychological climate: A review of theory and research. European Journal of Work and Organisational psychology, 7(1), 5-32. DOI: 10.1080/13594320701662550
Janićijević, N. (2013). The Mutual Impact of Organizational Culture and Structure. Ekonomski Anali & Economic Annals, 58, 35-60.
Kang, J.H., Matusik, J.G., Kim, T.Y. & Phillips, J.M. (2016). Interactive effects of multiple organizational climates on employees’ innovative behaviors in entrepreneurial organizations: a cross-level investigation. J. Bus. Ventur., 31(6), 628-642. DOI: 10.1016/j.jbusvent.2016.08.002
Kao, R.-H. (2017). The relationship between work characteristics and change-oriented organizational citizenship behavior: A multi-level study on transformational leadership and OC in immigration workers. Personnel Review, 46(4), 1890-1914. DOI:10.1108/PR-01-2016-0012
Kingsley, C., Chiemeke, H., Ashari, S. & Noorizwan, M. (2018). Investigating the Impact of Organizational Policy towards quality of Work Life on Employee Engagement in Manufacturing Enterprise in Nigeria. European Journal of Economics and Business Studies, 4, 22-73. DOI: 10.2478/ejes-2018-0047
Koleci, R. (2019). Organizational structure in an enterprise. Knowledge International Journal, 31(5):1635-1639. DOI:10.35120/kij31051635k
Kostić-Bobanović, M. & Bobanović, M. (2013). Research on leadership: A comparative study in Croatia and Sweden. Economic Research-Ekonomska Istraživanja, 26(sup1), 151-164. https://doi.org&https://doi.org&10.1080&1331677X.2013.11517645
Kubátová, J. (2016). Work-Related Attitudes of Czech Generation Z: International Comparison. Central European Business Review, 5(4), 61-70. DOI: 10.18267/j.cebr.167
Kumar-Bamel, U., Rangnekar, S., Stokes, P. & Rastogi, R. (2013). OC and managerial effectiveness: An Indian perspective. International Journal of Organizational Analysis, 21(2), 198-218. https://doi.org&10.1108&IJOA-09-2011-0514
Kundu, S. C. & Gahlawat, N. (2016). Effects of Employee Retention Practices on Perceived Firm and Innovation Performance. International Journal of Innovation and Learning 19(1):25-43. DOI:10.1504/IJIL.2016.073287.
Locke, E. A. (1976). The Nature and Causes of Job Satisfaction. In Dunnette, M.D. (Ed.), Handbook of Industrial and Organizational Psychology, 1, 1297-1343.
Maamari, B. E. & Majdalani, J. F. (2017). Emotional intelligence, leadership style and OC. International Journal of Organizational Analysis, 25(2), 327-345. DOI: 10.1108/IJOA-04-2016-1010
Marinović, A. (2023). The role of the leader in creating the OC and its impact on employee satisfaction (graduate thesis). Zagreb: Libertas international university.
Meena, S. & Agarwal, M. (2014). The Relationship among Organisational Climate, Job Satisfaction and Happiness of the Employees of Educational Institutions. American International Journal of Research in Humanities, Arts and Social Sciences, 6(2), 149-152
Mehralian, G., Peikanpour, M., Rangchian, M. & Aghakhani, H. (2020). Managerial skills and performance in small businesses: the mediating role of organizational climate. Journal of Asia Business Studies, 14(3), 361-377.
Milfelner, B. & Belak, J. (2012). Integral Aproach to Enterprise Culture as one of the Enterprises’ Key Success Factors. Economic research - Ekonomska istraživanja, 25(3), 620-643. DOI:10.1080/1331677X.2012.11517526
Moslehpour, M., Altantsetseg, P., Mou, W. & Wong, W. K. (2019). OC and Work Style: The Missing Links for Sustainability of Leadership and Satisfied Employees. Sustainability, 11(1), 125; https://doi.org/10.3390/su11010125
Mulej, M., Božičnik, S., Čančer, V. & Ženko, Z. (2013). Dialectical systems thinking and the law of requisite holism concerning innovation. Goodyear (Arizona): Emergent Publications.
Neill, M.S., Men, L.R. & Yue, C.A. (2020). How communication climate and organizational identification impact change. Corporate Communications, 25(2), 281-298. DOI:10.1108/CCIJ-06-2019-0063
Nikolić, M., Vukonjanski, J., Nedeljković, M., Hadžić, O. & Terek, E. (2013). The impact of internal communication satisfaction dimensions on job satisfaction dimensions and the moderating role of LMX. Public Relations Review, 39(5), 563-565. DOI:10.1016/j.pubrev.2013.09.002
OCR svetovanje in raziskave (2012). OC in Slovenia. Retrieved April 20, 2024. from http://www.ocr.si&?p=25
Osmani, F., Sejdiu, S. & Jusufi, G. (2022). OC and job satisfaction: empirical insights from Kosovo manufacturing and service sector organisations. Management: Journal of Contemporary Management, 27(1), 361-377. DOI:10.30924/mjcmi.27.1.20
Ostroff, C., Kinicki, A. J. & Tamkins, M. M. (2003). Organizational Culture and Climate. In Borman, W. C., Ilgen, D. R., Klimoski, R. J. & Weiner, I. (Eds.), Handbook of Psychology (565-593). New York: Wiley.
Pecino, V., Mañas, A. M., Díaz Fúnez, A. P. & López-Liria, R. (2019). Organisational Climate, Role Stress, and Public Employees’ Job Satisfaction. International Journal of Environmental Research and Public Health, 16(10), 1792. DOI:10.3390/ijerph16101792
Perkov, D., Roška, V. & Sović, M. (2024). The connection of knowledge management and leadership with the development of Croatian enterprises. Proceedings of the Polytechnic in Rijeka (Croatia) (Ed. Saša Hirnig), 12(1), 201-222. https://doi.org/10.31784/zvr.12.1.2
Prange, C. & Mayrhofer, U. (2015). Alliances and Joint-Ventures. In book: International Management (vol 6). Wiley Online Library. DOI:10.1002/9781118785317.weom060007
Pribetic Dragosavac, P. (2012). Organizational climate and job satisfaction in Croatia Insurance Pula. 3rd International conference “Vallis Aurea”, 785-793.
Probst, T. M., Tomas, J, Roll, L. & Jenkins, M. R. (2024). Attenuating the relationship between job insecurity and job satisfaction: An examination of the role of organizational learning climate in three countries. Economic and Industrial Democracy, 45(2), 304-334; https://doi.org/10.1177/0143831X231155975
Qualtrics (2025) https://www.qualtrics.com/articles/strategy-research/calculating-sample-size/
Rahimić, Z. (2013). Influence of OC on job satisfaction in Bosnia and Herzegovina companies. International Business Research, 6(3), 129-139. DOI:10.5539/ibr.v6n3p129
Ratanjee, V. (2021). Why Managers Need Leadership Development Too. Gallup (Jan, 15). https://www.gallup.com/workplace/328460/why-managersneed-leadership-xdevelopment.aspx (accessed Feb 8, 2025).
Robbins, S.P. & Judge, T.A. (2010). Organizational behavior. Zagreb: Mate d.o.o.
Rožman, M., Treven, S., Mulej, M. & Čančer, V. (2019). Creating a healthy working environment for older employees as part of social responsibility. Kybernetes, 48(5), 1045-1059. https://doi.org/10.1108/K-12-2017-0483
Rožman, M. & Štrukelj, T. (2020). Organisational climate components and their impact on work engagement of employees in medium-sized organisations. Economic Research, 34(1), 775-806. https://doi.org/10.1080/1331677X.2020.1804967
Ruža, F. (1989). Components of corporate development policy (Elementi razvojne politike poduzeća). Journal of Information and Organizational Sciences, 13, 149-162.
Saeed, B. B., Afsar, B., Shahjehan, A. & Shah, S. I. (2019). Does transformational leadership foster innovative work behavior? The roles of psychological empowerment, intrinsic motivation, and creative process engagement. Economic Research, 32(1), 254-281. https://doi.org/10.1080/1331677X.2018.1556108
Sargunam, S. & Rathnamala, M.S. (2014). Impact of Organizational Climate: A study on Anna university affiliated engineering colleges in Tamil Nadu. International Business Management, 8(3), 196-199. DOI: 10.3923/ibm.2014.196.199
Schneider, B. & Snyder, R.A. (1975). Some Relationships between Job Satisfaction and Organizational Climate. Journal of Applied Psychology, 60(3), 318-328. DOI:10.1037/h0076756
Schneider, B., Ehrhart, M.G. & Macey, W.H. (2011). Perspectives on OC and culture. In Zedeck, S. (Ed.), APA Handbook of industrial and organizational psychology, Vol. 1. Building and developing the organization (373-414). https://doi.org/10.1037/12169-012
Schneider, B., Ehrhart, M.G. & Macey, W.H. (2012). OC and Culture. Annual Review of Psychology, 64, 361-388. DOI:10.1146/annurev-psych-113011-143809
Schneider, B. & Barbera, K. M. (Eds.) (2014). The Oxford Handbook of OC and Culture (online). Oxford University Press. https://academic.oup.com/edited-volume/28132
Schneider, B., González-Romá, V., Ostroff, C. &West, M.A. (2017). Organizational climate and culture: Reflections on the history of the constructs in the Journal of Applied Psychology. Journal of applied psychology, 102 (3), 468.
Sempane, M.E., Rieger, H.S. & Roodt, G. (2002). Job Satisfaction in Relation to Organisational Culture. SA Journal of Industrial Psychology, 28(2). 23-30. DOI: 10.4102/sajip.v28i2.49
Shahram, S., Hamid, J. & Rahim, N.M. (2013). The relationship between organizational climate with job satisfaction of educational teachers at high school grade of Ardabil city Shahbaz. Pelagia Research Library. European Journal of Experimental Biology, 3(5), 566-572.
Shuck, B., Adelson, J.L. & Reio, T. G. (2017). The Employee Engagement Scale: Initial Evidence for Construct Validity and Implications for Theory and Practice. Human Resource Management, 56(6), 953-977. https://doi.org/10.1002/hrm.21811
Siegrist, J., Peter, R, Junge, A, Cremer, P. & Seidel, D. (1990). Low Status Control, High Effort at Work and Ischemic Heart Disease: Prospective Evidence from Blue-Collar Men. Social Science & Medicine, 3(1), 1-34. https://doi.org/10.1016/0277-9536(90)90234-J
Skvarciany, V, Iljins, J. & Gaile-Sarkane, E. (2015). Impact of Organizational Culture on OC during the Process of Change. Procedia - Social and Behavioral Sciences, 213, 944 - 950. DOI:10.1016/j.sbspro.2015.11.509
Spector, P. E. (1985). Measurement of Human Service Staff Satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology, 13(6), 693-713.
Sušanj, Z. (2005). Organizational climate and culture (Organizacijska klima i kultura). Jastrebarsko: Slap Publishing (Naklada Slap).
Trobić, M. (2020). The relationship between organizational climate and employee job satisfaction in small and medium-sized enterprises (specialist master’s thesis). Zagreb: University of Zagreb, Faculty of Economics
Tansel, A. & Gazioglu, S. (2006). Job Satisfaction in Britain: Individual and Job-Related Factors. Applied Economics, 38 (10), 1163-1171. DOI:10.1080/00036840500392987
Viitala, R., Tanskanen, J. & Säntti, R. (2015). The connection between organizational climate and well-being at work. International Journal of Organizational Analysis, 23(4), 606-620. https://doi.org/10.1108/IJOA-10-2013-0716
Zanabazar, A., Yondonrenchin, M. & Baljinnyam, E. (2023). The Impact of Leadership Styles on Employee Loyalty and Engagement. European Journal of Business Management and Research, 8(4), 94-100. DOI:10.24018/ejbmr.2023.8.4.2048
Yamassake, R.T, Pavan Baptista, P.C, Albuquerque, P.V.A. & Rached, C. (2021). Job satisfaction vs. organizational climate: cross-sectional study in Brazilian nursing professionals. Research Square, 1-15. DOI: https://doi.org/10.21203/rs.3.rs-601567/v1
Yang, J.T. (2010) Antecedents and consequences of job satisfaction in the hotel industry. International Journal of Hospitality Management, 29 (4), 609-619. DOI:10.1016/j.ijhm.2009.11.002
Yukl, G. (2008) Management in organizations. Zagreb: Slap Publishing (Naklada Slap).
